// myipg · Official Policy
Responsible Gambling
at myipg
Gambling should be entertainment, not a burden. myipg provides guidance, self-control tools and the information you need to stay in control at all times.
⚠ Age Limit: 21 Years and Above
All services at myipg are restricted to individuals aged 21 and above. myipg takes seriously its responsibility to ensure the platform is not accessed by anyone who is underage. If you suspect someone underage is attempting to access this platform, please contact our support team immediately.
// Introduction
Why Responsible Gambling Matters
Online gambling is a legitimate form of entertainment when done properly. However, without good management, it can lead to financial problems and personal stress. That is why myipg places responsible gambling at the core of how we operate, not merely as a legal obligation.
We believe every player deserves a safe and controlled experience. myipg's responsible gambling policy is designed to help you identify personal limits, understand the risks involved, and get help when needed. This is not about stopping you from having fun — it is about making sure that fun stays within healthy boundaries.
myipg operates under an international licence and complies with strict guidelines on player protection. We provide a range of self-control tools that can be activated directly from your account, 24/7 support in Malay and English, and clear information on external support resources should you need them.
Core Principles of Responsible Gambling
- Set money and time limits before you start playing
- Treat money wagered as the cost of entertainment, not an investment
- Do not try to recover losses by betting more
- Take regular breaks and avoid gambling when under emotional stress
- Play games you understand and enjoy the process
- Contact myipg support if you feel something is not right
// Tools and Support
What myipg Provides For You
Six key approaches we take to ensure a responsible gambling experience for every player.
Personal Deposit Limits
Set a daily, weekly or monthly deposit limit directly from your account settings. Once a limit is set, it takes effect immediately and can only be lowered — not raised — within the set waiting period.
Session Time Limits
Control how long your playing sessions last. Our system will alert you when the time limit is approaching and will automatically log you out when the time is up, helping you stay aware of how long you have been playing.
Temporary Break
Need a break from playing? Activate a break for 24 hours, one week or one month. During this period, your account will be temporarily suspended and you will not receive any promotions or marketing communications from us.
Self-Exclusion
If you need a more serious step, the self-exclusion feature allows you to permanently close your account. This process cannot be reversed within the minimum period set. Contact our support team to start this procedure.
Game Statement Review
Access a full record of all your bets, deposits and withdrawals. These statements help you assess your spending patterns and make more informed decisions about your gambling habits over time.
Dedicated 24/7 Support
The myipg support team is available 24 hours a day, 7 days a week in Malay and English via live chat and email. We are trained to guide you in using self-control tools or to connect you with suitable support resources.
// Warning Signs
Recognise the Signs of Problem Gambling
Self-awareness is the first step. Here are some signs that may indicate gambling has become a problem rather than just entertainment.
Using money set aside for daily needs such as rent, bills or food to gamble.
Repeatedly betting more than planned, or being unable to stop even when you want to.
Borrowing money or selling belongings to fund continued gambling.
Hiding gambling activity from family members or close friends.
Feeling anxious, irritable or distressed when unable to gamble or forced to stop.
Continuing to bet in an attempt to recover losses, even as the situation gets worse.
💡 Note: If you recognise two or more of the above signs in yourself, consider speaking with myipg support or contacting a professional counselling service. Asking for help is a sign of strength, not weakness.
// Player Guide
Tips for Gambling Wisely
Responsible gambling is not about avoiding the games — it is about approaching them the right way.
- Set a dedicated budget for gambling entertainment and stick to it even when things are going well.
- Stop playing when your set limit is reached — do not make another deposit on the same day.
- Avoid gambling when you are tired, sad, angry or under the influence of alcohol.
- Understand that game outcomes are random and no strategy guarantees a win.
- Balance your gambling time with other activities you enjoy with family and friends.
- Use the self-control tools provided by myipg before a problem arises, not after.
- Check your game statements regularly to assess your spending patterns over time.
The minimum deposit at myipg is RM20. Start with an amount you are comfortable with and would not mind losing.
// Account Control
How to Use myipg Self-Control Tools
All self-control tools can be accessed directly from your account settings panel after logging in. Here is a quick guide to each tool.
Log In to Your Account
Go to the myipg Login page and enter your username and password. Make sure you log in from a secure device and a trusted internet connection.
Open Account Settings
Once logged in, navigate to the "Settings" or "Responsible Control" section in your account dashboard. All limit and self-exclusion tools are available here.
Choose the Right Tool
Select a deposit limit, session time limit, temporary break or self-exclusion depending on your needs. Read the description of each tool carefully before activating it.
Contact Support If Needed
If you need help activating any control tool, or would like to discuss your situation, myipg support is available via live chat and email 24/7.
// myipg Commitment
Our Responsibility To Players
myipg takes a proactive approach to responsible gambling. This means we do not only provide self-control tools when players request them — we actively monitor play patterns and will reach out to players when we detect concerning signs, such as a sudden increase in deposits or unusually long playing sessions.
We also ensure that all marketing communications and promotions sent to players comply with responsible gambling guidelines. Players who have activated a break or self-exclusion will not receive any promotional offers from us during that period.
On the matter of data security, all personal information and financial transactions of players are protected with SSL encryption and handled according to strict privacy policies. We do not share player information with third parties without consent, except where required by law.
myipg's Commitment to Players
- Providing self-control tools that are easy to access and effective
- Training the support team in responsible gambling
- Honouring every limit or self-exclusion request promptly
- Not marketing games to players who have requested a break
- Verifying the age of all players before allowing the first deposit
- Operating under international licensing with full compliance
- Providing 24/7 support in Bahasa Melayu for all players
// Getting Started the Right Way
Gamble Responsibly Starting Today
Register a myipg account and set your personal limits from day one. Control is in your hands — make full use of it before you start playing.
// FAQ
Frequently Asked Questions
Answers to common questions about responsible gambling at myipg.