myipg Privacy Policy
myipg is committed to protecting the personal information of every player. This page explains how we collect, process and safeguard your data with full responsibility.
Our Commitment
Your Privacy, Our Responsibility
Layered Data Security
All player personal data is stored in a secure environment protected by SSL encryption. Only authorised staff may access sensitive information in your account.
Purposeful Data Collection
myipg only collects information that is genuinely required to operate our services, process transactions and ensure compliance with international licensing requirements.
No Sharing Without Consent
Your personal information is not sold or shared with third parties for marketing purposes without your consent. We treat your privacy as a priority.
Right of Access and Correction
You have the right to access, amend or request deletion of your personal information at any time. Contact our customer service for any data-related requests.
Transparent Cookie Management
myipg uses cookies to improve your browsing experience and analyse website usage. You can manage cookie settings through your internet browser.
Clear Data Retention Period
Data is only retained for as long as necessary for the stated purposes, or as required by applicable law. After that period, data will be securely deleted.
Detailed and Transparent
Privacy Policy Contents
1. Introduction
This Privacy Policy (hereinafter referred to as the "Policy") describes how myipg (myipg.org) collects, uses, discloses and protects the personal information you provide to us when using our platform. This Policy applies to all users who register for and use myipg services, including online slots, live casino, sports betting and fishing games.
By registering an account or using any myipg service, you agree to the collection and use of your personal information as described in this Policy. If you do not agree with any part of this Policy, you are asked not to continue using our platform.
2. Information We Collect
myipg collects various types of information to enable us to provide services that are secure, fair and efficient. This information falls into two main categories:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Registration Information | Full name, date of birth, email, mobile phone number | Identity verification and account management |
| Financial Information | E-wallet name, bank account number, transaction records | Processing deposits and withdrawals |
| Verification Information | Copy of identity card (MyKad) or passport | KYC and licensing compliance |
| Usage Data | IP address, device type, login history, game activity | Account security and platform analysis |
| Communication Data | Live chat records, support emails, feedback | Customer service improvement |
We do not collect information beyond our operational requirements. Any additional information you provide voluntarily — for example in a feedback field or when contacting support — will be used solely for the relevant purpose.
3. How We Use Your Information
The personal information we collect is used for the following purposes, all of which are directly related to the delivery of myipg services:
- Verifying player identity and processing new account registrations
- Processing deposit transactions via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency (USDT, BTC, ETH)
- Handling withdrawal requests within 10–45 minutes in accordance with our policy
- Contacting you regarding account information, bonuses such as the 150% welcome bonus, and platform updates
- Detecting and investigating any suspicious activity to protect your account
- Fulfilling compliance obligations and international licensing requirements
- Improving the user experience based on usage patterns and feedback
- Providing 24/7 support via live chat and email in Malay and English
myipg will not use your personal information for any purpose unrelated to our services without obtaining your consent first.
4. Sharing of Personal Information
myipg takes seriously our responsibility regarding the confidentiality of user data. Your personal information will not be sold to any third party. However, there are limited situations in which we may need to share your information:
- Payment Service Providers — Payment processors that handle your e-wallet, FPX and cryptocurrency transactions, bound by strict confidentiality obligations
- Game Software Providers — Game studios such as PG Soft, Pragmatic Play, JILI and Spribe receive game data required to run games fairly
- Regulatory Bodies — International licensing authorities may require access to certain records for audit and compliance purposes
- Legal Requirements — Where there is a court order or legal requirement binding myipg to disclose specific information
5. Data Security Measures
myipg implements a range of technical and operational measures to protect your personal information from unauthorised access, loss, alteration or improper disclosure:
- 256-bit SSL encryption on all communications between your browser and our servers
- Password storage using irreversible cryptographic hashing algorithms
- Two-factor authentication available for players who wish to strengthen their account security
- Continuous account activity monitoring to detect suspicious login attempts
- Internal access controls ensuring only authorised staff can access sensitive data
- Regular security audits conducted by our internal team and independent external parties
Although we take reasonable measures, no system is completely immune. You are also responsible for keeping your myipg account password confidential and not sharing it with anyone.
6. Cookies and Tracking Technologies
myipg uses cookies — small text files stored on your device — to improve the user experience and analyse platform performance. The types of cookies we use are as follows:
- Essential Cookies — Required for basic platform functions such as login sessions and security. These cookies cannot be disabled.
- Performance Cookies — Collect information about how you use our website to help us make improvements.
- Functional Cookies — Store your preferences such as language and display settings for convenience on future visits.
You can control and delete cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality of the myipg platform.
7. Data Retention Period
myipg retains your personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable legal and licensing obligations.
Financial and transaction records are retained for the period specified by our international licensing body for audit purposes. Once an account is closed, information that is no longer required will be securely deleted within a reasonable period, unless relevant law requires longer retention.
If you would like to know more about the specific data retention periods relating to your account, please contact the myipg support team via live chat or email.
8. Cross-Border Data Transfers
As a platform operating under international licensing, myipg may store and process your data on servers located outside Malaysia. In such situations, we ensure that:
- Every data transfer is carried out in accordance with security standards that are equivalent to or exceed local standards
- Binding data processing agreements have been signed with all service providers that receive Malaysian user data
- The level of protection given to your personal information remains consistent regardless of the processing location
User Empowerment
Your Privacy Rights
As a myipg user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights.
Right of Access
You have the right to request a copy of the personal information we hold about you, including how and why it is being used.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
Right to Erasure
Under certain circumstances, you may request that your personal information be deleted, subject to any applicable legal obligations.
Right to Object
You have the right to object to the processing of your personal information for certain purposes, including direct marketing.
Right to Restriction of Processing
Under certain circumstances, you may ask us to restrict the processing of your data while a dispute is being resolved.
Right to Data Portability
You have the right to receive your personal information in a machine-readable format for transfer to another service provider.
Right to Withdraw Consent
You may withdraw consent you have given at any time, though this does not affect the validity of any processing carried out beforehand.
How to Submit a Request
Contact the myipg support team via live chat or email at [email protected] to submit any request relating to your privacy rights.
Common Questions
Privacy Policy FAQ
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